Shipping Policy

Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

Shipping Times
We ship internationally to customers worldwide. Once dispatched, orders typically arrive within 7–12 business days depending on your location and local customs processing times.

Please note that shipping times are estimates and may vary during peak seasons, holidays, or due to circumstances outside of our control.

Shipping Rates
Free shipping is available on all orders. No hidden fees, no surprises at checkout.

Tracking Your Order
Once your order ships, you'll receive an email with a tracking link so you can follow your package every step of the way. If you haven't received tracking info within 3 business days of ordering, please contact us at support@kittydrop.com.

Customs & Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not covered by KittyDrop. We recommend checking with your local customs office for more information before ordering.

Lost or Delayed Packages
If your package has not arrived within 15 business days of your expected delivery date, please reach out to our support team and we will investigate immediately. KittyDrop is not responsible for delays caused by customs or local postal services, but we will always do our best to make it right.

Wrong Address
Please double-check your shipping address before completing your order. KittyDrop is not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us immediately at support@kittydrop.com and we'll do our best to correct it before dispatch.

Contact Us
Have a question about your order? We're here to help.
📧 support@kittydrop.com